OLD MUTAL DONT WANT TO PAY MY MONEY 8 MONTHS REF: [S14OutPF***]

alert alert stay away from Old mutual after paying instalments for more than 25 year trying to transfer money to Allan GRAy no response it been 8 months still no money and the good news it took them 10 months last year to transfer my husbands money Old Mutual,WORST WORST SERVICE EVER

The first email was send 30 May 2025 for this transfer.

This transaction await your action.

This is the worst service I have ever received from a service provider.

Can you please advice?

Regards,

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On 15 Dec 2025, at 07:30, Allan Gray Client Services <***> wrote:

Client Name: Mrs P NEL Policy Number: 01........ Allan Gray Reference: 2-*** Good day We returned the signed the form H on 30 October 2025.

Requesting Form J and tax directive details Please send us the signed Form J and tax directive details so that we can proceed to finalise the client’s retirement investment. Please include the Appendix 6 - Transfer Schedule.

You may email all forms and supporting documents to ***.

Please note that the tax directive details will be submitted to SARS electronically once we receive the proof of payment.

If you have any questions, please contact our Client Service Centre on ***.

Yours sincerely

Zizo Ndila | Operations Consultant

Tel: ***1 Silo Square, V&A Waterfront, Cape Town, 8001 PO Box 51318, V&A Waterfront, Cape Town, 8002, South Africa *** | www.allangray.co.za Read our email legal notice

On 15 Dec 2025, at 07:30, Allan Gray Client Services <***> wrote:

Client Name: Mrs P NEL Policy Number: 01*******2 Allan Gray Reference: 2-*** Good day We returned the signed the form H on 30 October 2025.

Requesting Form J and tax directive details Please send us the signed Form J and tax directive details so that we can proceed to finalise the client’s retirement investment. Please include the App