Old Mutal does not want my business

I have been trying to update my Life Policy with Old Mutual since the beginning of July. I contacted my broker who advised that it was no problem and should be done in a couple of weeks as I needed to redo my medical as the last one had expired. I then noticed that there was absolutely no action being taken and I keep having to call and send emails to find out what is going on only to be told it is all under control and must give them a few day. From the beginning of July I have been pushing my case to be finalised. The first problem was getting Old Mutual to accept the medical report done by my GP. Underwriting service centre informed me on the 1st of July and the 3rd of July that it is being looked at by underwriters and I can check the update on Monday 6th of July. There was another problem again on the 6th which had to be followed up with the doctor which was sorted out on the 6th of July. On the 09/07/2015 doctor sent back the page with the missing information. I attached the outstanding information and followed up with Old Mutual on 9th July asking if the outstanding information has been received. I was informed that there was a delay in receiving the updated information