Old Mutal

In the 16th of January 2024, I visited the protea gardens Old Mutual branch. The consultant who helped me had no clue as to what he was doing claiming my documentation for a policy my late father took out on my behalf was incomplete. I kept going back and he still claimed such nonsense. On the 14th of February 2024, I then got helped by another consultant who was surprised by the amount of documentation I had because half of it was not needed for me to make a withdrawal of the money.

I was told that within 10 working days, the money will be transferred into my bank account and nothing was ever transferred. I called the call centre where I was sent from department to department with no help. On a random day, i sent an email which was responded to stating that the money has been transferred and I should allow for 2 working days. Nothing was sent and I had to call back till I was told that the money will take a further 25 working days to be transferred.

Till date, I have sent multiple emails and I have wasted many hours over the phone with call centre agents sending me from pillar to post as if they do not know what they are doing. It is really frustrating and disappointing that a whole company has no work ethic nor sympathy for its customers.