OLD INDEED - WAITING FOR WEEKS WITH NO PAYMENT FOR VALID CLAIM

My name is Mrs Ngobeli. My husband recently passed away in hospital. To have to deal with his death, console his children was take care of burial was stressful enough. I have claimed from Old Mutual. Yet this process has no only been exhausting, but emotionally taxing also. I have submitted Doctor's reports 3x already. I am already stressed financially having lost a spouse, but now I must take some more time off work to go to all Doctors, submit notes, and be told to go back for more, mind you for every dr's visit - i pay! The promise is to pay within hours, yet the messages I get with every call and text and email is always conflicting. We have paid, we do not owe you, yet your process even with all documentation means we should suffer for the next 10 years while you figure your process and evade paying. I have to cover the house, and yet I am unable to because the cover is not paying even after submitting all documents required, death certs, ID, dr's notes, statements and yet my case is still nowhere. I have called numerous times, emailed and yet I have no positive feedback and i get conflicting messages with every call. Please kindly process my claim so my children and I can continue living. You must fulfil your obligations as per your promise when we signed and paid for the premiums. We don't want to go to the insurance ombudsman to resolve this and it makes the process longer. Please process this claim ASAP