******* of a Funeral insurance company

I cannot begin to describe the utmost disappointment and indescribable incompetence from Old Mutual. You guys are ******* and are *****ing from the most vulnerable people in this country because you treat them based on their demographics. My mother had a funeral policy with you guys where she covered her brother on it. The member passed away in November 2024 and you guys did not make the payout timeously due to the cause of death on the death certificate. You guys continued to deduct the monthly premiums and the reason being to keep the account active and on February 2025 the funeral cover had a yearly increment and the monthly premiums went up and so did the cover the amount. The payout was only done in May of 2025 and the payout was done on the old cover amount regardless of you guys having been deducting the new amount for the policy. You guys told her you would refund her all the premiums. Please tell me why today it is the 4th of September 2025 and you guys are still deducting the monthly premiums from my mother’s bank account for a policy that you guys literally paid out in May 2025. This is not the way to increase the profits of the organisation by *****ing money from ordinary citizens who are unable to defend themselves.