MB
Mathapelo B

1 reviews | Active since Sept 2017

12 Jan 2018, 18:17

octogen

My mom went to Old mutual during the year 2016 for a settlement loan to settle all her accounts and was told that lady by the name of Dolly from Octogen will assist her. To my surprise the lady put my mother under debt review and told her it'll take 36months to end. Today the 12January 2018 , we decided to go to Old mutual Maponya mall and they told us Dolly resigned and they directed us to Thabang he told us we must get settlement offers from the creditors, to my surprise the credits went up some were reduced a little. My mom paid R1100 for 14 months which is R15 500. But the credit is high as if nothing was paid. My mom was debited FNB which is paid up. Really old mutual is introducing us to ********

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Replies (2)
Old Mutual
Old Mutual's reply12 Jan 2018, 18:47
Official

Dear Thapilo

Thank you for bringing this to our attention.

We will investigate and contact you directly to resolve.

Regards

Brent Sellidon

Old Mutual
Old Mutual's reply19 Jan 2018, 10:38
Official

Dear Ms Bopape

Thank you for affording us the opportunity to look into this matter. I refer to our telephone conversation where you confirmed that Octogen has been in contact with you.

You have my direct contact details if you require any further assistance.

Kind regards

Nicolette du Toit

Complaints Management