Nun working /lazy Old Mutual consultant

My father passed away this year June having a funeral cover with Old Mutual, which he increased the payout around Feb or March from R50 000 to R80 000 at the Silverton branch unfortunately as he passed away the R80 000 can not be payed out as the 6months waiting period lapses due to his passing, I called in to enquire as well as my mother(beneficiary) we to enquire at Silverton and Menlyn branch 4 times which we were told the R50 000 will be payed out as my late father had no arrears on the cover prior to his death, yesterday 30th October 2023 we went to Menlyn branch ticket no 20 we were assisted by consultant sitting at counter 7 who was not wearing a name tag nor did she introduced her self to us so we can know her name, prior to her calling us she was on her cellphone at tenting her personal matters, she promised to do an enquiry on the matter and advised that we would receive an sms of the Ref for yesterday enquiry to follow up for us, nothing has been received. Old Mutual stuff are unprofessional, even the manager at menlyn Branch, Silverton branch is the worst, I would not recommend it to anyone, if you have anything with Old Mutual kindly cancel as they are a hopeless company during a crucial moment of need.