HM
Hailey M
1 reviews | Active since Jul 2020
19 Jan 2026, 15:30
Number update
I opened an account with OM and I have been requesting for a cellphone number update to access the app but there seems to be no way forward they keep saying someone will call me to confirm once they have completed the update and it's been a week already
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Replies (2)
Old Mutual's replyOfficial
19 Jan 2026, 16:27Good day Hailey,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply19 Jan 2026, 16:27
Official
Good day Hailey,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
HM
Hailey M's updateReviewer Update
03 Feb 2026, 12:09Whose number is it that is added on my profile
HM
Hailey M's update03 Feb 2026, 12:09
Reviewer Update
Whose number is it that is added on my profile