Noting letter

Good Afternoon

My name is Lesego on the 06th of April I contacted old mutual as I need a noting letter from them from my life cover, they send me a Notice to old mutual of security cession to complete, I was confused with the section of security session as who should complete they advised me it is the bank representative he completed it I send through the document and I received the following feedback: 2018-04-06

Dear Lesego

Thank you for your email requesting to register a cession on policy ........

Lesego, I have sent the request to our processing centre. The cession will be noted within five working days.

Please don't hesitate to contact our Customer Communication Centre on ***should you require further assistance.

If you seek financial advice and are currently not in contact with a financial adviser or broker, please call 0860 WISDOM (***) and we will gladly assist you. Kind Regards GAVIN AUGUSTUS | Administrator Customer Service Centre Old Mutual Life Assurance Company (SA) Limited Licensed Financial Services Provider ***(telephone) | +27 (0)21 ********** (fax) ********** (email) | --CCC ********** 3-- (reference)

Today 2018-04-17 I phoned in for feedback but I was told that it was not ceded as my documents were not properly completed and nobody bothered to contact me to tell me about this and they claim Mr. Brandt send me an sms which I never even received to top it all I was told my case was closed meanwhile I dnt have an idea and my bond needs to be registered as a matter of urgency