Not yet received pensions when supposed to

After I left my previous employer, I submitted my pension find withdrawal to Old mutual via my employer together with all required documents. I was advised the process would take 4 to 6 weeks. On the 22nd of September I recieved an sms from old mutual indicating that my payment was in progress. This usually takes 48 hours. A month later on 27th of October, I called them to enquire about the status of the payment. They told me my account was not active it is closed as they tried to deposit the money. Which was false as my account is active. They told me the problem was fixed and it would take 48hours for the payment to reflect. That was on tue 29th of October. Now I expected the money to reflect the following Monday on the 2nd of November. I call them, they tell me now that tue payment was only approved now (2nd November) and it will reflect only on Friday. This is very frustrating and irritiating because not only did they lie and say my account is closed the payment bounces back to them, but after 'fixing' that part they also **** and said the payment would take 48hours to reflect only to find out it was not even authorised in the first place. Very bad service from Old Mutual