MB
MERISKA B
1 reviews | Active since Sept 2021
21 Dec 2024, 09:57
Not worth it
Old mutual service is absolutely disgusting, they have to pay me out but they sending me back and forth and telling me to call their call centre and hang on for almost and hour before getting assisted. When I finally get connected they say my claim is in processing but lacks this and that WHAT THE HELL!!!! why not contact me if you need more details on anything, I mean duuuh don't you contact a client when you need anything? this has been going on for over a month and I don't get feedback on emails I've been sending. OLD MUTUAL YOUR SERVICE IS BULL****!!!
Helpful (0)
Replies (5)0
Replies (5)
Old Mutual's replyOfficial
21 Dec 2024, 10:57Good day Meriska,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply21 Dec 2024, 10:57
Official
Good day Meriska,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
MB
MERISKA B's updateReviewer Update
21 Dec 2024, 11:00For your sake I hope I get assisted accordingly coz this is really frustrating.
When should I expect proper feedback?
When should I expect proper feedback?
MB
MERISKA B's update21 Dec 2024, 11:00
Reviewer Update
For your sake I hope I get assisted accordingly coz this is really frustrating.
When should I expect proper feedback?
When should I expect proper feedback?
Old Mutual's replyOfficial
21 Dec 2024, 11:05We fully understand your frustration and can assure you that we will be in touch to assist.
Old Mutual's reply21 Dec 2024, 11:05
Official
We fully understand your frustration and can assure you that we will be in touch to assist.
MB
MERISKA B's updateReviewer Update
21 Dec 2024, 11:09If I don't have feedback by Mo day I will be forced to take this matter further coz it's not like I owe you guys anything it's my money that you need to pay out.
MB
MERISKA B's update21 Dec 2024, 11:09
Reviewer Update
If I don't have feedback by Mo day I will be forced to take this matter further coz it's not like I owe you guys anything it's my money that you need to pay out.
Old Mutual's replyOfficial
21 Dec 2024, 11:30We have notified our team of your request, and they will be in touch on Monday to assist.
Old Mutual's reply21 Dec 2024, 11:30
Official
We have notified our team of your request, and they will be in touch on Monday to assist.