CM
Chris M

1 reviews | Active since May 2015

11 May 2015, 13:09

Not the Old Mutual I know

I have been an old Mutual customer since the 90's, and have until today, never had a complaint about them.. I have a number of old mutual policies, investments, life cover, provident fund, but after this recent bad experience, I am thinking of cancelling them all.<br> <br> On 30th April, my broker submitted a divestment request for one of my investments. This is not the first time I have divested something and my expectations were to expect payout in 3 to 7 working days. I was recently retrenched and am struggling to get by, which is the reason for the divestment. Today, 11 May, I called to find out what the delay was and was told that the request was still in the early stages and would \HOPEFULLY"be processed by the end of the week. That would mean it would have taken over 2 weeks to process"

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Replies (1)
Old Mutual
Old Mutual's reply11 May 2015, 13:12
Official
Hello madmountainza,

I am sorry to hear about your experience. We will contact you to resolve this matter.
Kind regards
Carol Olckers