AS
Andre S
1 reviews | Active since Jan 2011
22 Mar 2022, 10:13
NOT SURE HOW TO EXPLAIN MY SELF MORE?
My mom passed away, so I mailed old mutual to ask for "Passing of member assistance" I attached her death certificate to the mail. As I'm not sure what and how with her policy that she has with old mutual. The reply I got from SHARNENE VAN DER RHEEDE "kindly provide a more detailed description of your enquiry so that we may assist you" What more detail do you need than a death certificate, that has all her details on.
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Old Mutual's replyOfficial
22 Mar 2022, 10:16Dear Andre V
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Old Mutual's reply22 Mar 2022, 10:16
Official
Dear Andre V
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management