NOT RESPONDING

Dear, I'm writing on behalf of my boyfriend with id number *** whom can be contacted on <br> . Last year October and a few follow ups in November and December we contacted Old Mutual via the comment/complaint - contact us service on their website. The claim is regarding a policy that lapsed and he enquired if there is any return to him on the collapsed policy. This was an educational policy for his son and due to unemployment he could not further continue with the payments. Not once had we had any feedback or contact from Old Mutual. I'm not to sure of the web page is not working but we had the automated responses. Its really bad service not to get back to your clients and it feels like the emails were blown in thin air. Maybe its best the policy collapsed because what would have been the turn a round for claims. Please have a look this and should you need more information you may email either of us [Email Removed] or [Email Removed] Your assistance would be much appreciated. Regards,