Not reliable, no communication

I have been with old mutual since 2014 when i started my first job. I opened a funeral cover with them then it was just me and my son. Tbey promised me a 6 months holiday if i am unable to pay and also cash back after every 5 years if i dont claim. I got this payment once. I added my mum on tbe cover then she passed on in 2020. This year i was expecting cash back Old mutual tells me they cancelled the benefit and thaf i no longer qualify. I didnt even know they cancelled it. Even 6 months premium holiday is cancelled.

I had also added my uncle in my cover when he passed on i couldnt claim because the claim i was not paying. So the policy was cancelled. At that time i dont remember not paying a policy as they deducted from my salary.

I am really not happy with the service i am receing from Old mutual.

The star i give them is for having a smooth claim for my mom.