NOT RELIABLE

I have requested for a cancellation of max investment becuase im unemployed which i have been told to send documents,ID,form, address.which I did through provider by name of SIPHIWE in braamfontein old mutual on the fourth of November.I phoned old mutual and i was told no documents were received from braamfontein for,i requested them to call braamfontein and was told they cant,I must contact them which i went back to branch today and only to find that Siphiwe is not there and was told they cant help,telling to go back to bank and make other statement which im being charged for and they can send the documents again.why cant they put all information on system so for everyone to see and can be able to assist and not just one person.