Not receiving my money

Good day

My name is Nwabisa and I have an education plans at Old Mutual. Last week on the 16th I withdrew in one of my education plan. On the 17th I received a message stating it will take two working days. According to my calculations two working days excluding holidays ended on the 23rd. Today I decided to call Old Mutual at *** to do a follow up and the lady stated that I am suppose to get my money yesterday. She then continued and checked the system for the reason and she said the money was reversed by Capitec I should call Capitec that’s was a shock as my account is active and recently received money in that accord. However,I called Capitec bank and they stated that there’s no such a thing I should ask for proof of payment. I called more than once if they answer nobody talks andi need that money for my son registration as it is a education plan for such emergency