NOT RECEIVING MY FUNERAL POLICY

I spoke to Kafu on 19/5/15 regarding my funeral policy. He promised me that I will receive the contract by email on 19 May 2015. Up to now no contract has been received. This is really unacceptable. I phoned him about 5x yesterday. I spelled my email address several times because he couldn't understand. This morning I contacted Old Mutual again on *** and the lady said she will put me through to Customer Services. I spoke to a man and he said he cant help me because I'm the beneficiary and he is not allowed to give me any info regarding this application. I told the man there is no postal delivery in the security complex that is why Old Mutual must email me the contract. After several attempts to contact Old Mutual up to now I did not receive my policy. The 1st instalment will go off on 1 June 2015. I need to go through the policy. This is not on standard.