Not practising TCF

Sent a request through their service team via email on 12 October 2022. No one bothered to repond except for a very poorly written response no one can I understand. Phoned their call centre *** and their agent Johnathan kept me on hold for over 12.minutes trying to decode their own email. Agents are merely there to answer calls and only advise to wait 48 hours for a response instead of being empowered to assist clients. Its hell as they dont see anything wrong with sounding like robots and cant wait to get rid of you. Anything you ask, wait 24-48 hours sir they will respond to you ..im frustrated...yoooooo