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Elise T
1 reviews | Active since Feb 2020
02 Jan 2025, 16:39
Not paying a loan - due to an "expired" ID
Elly Tannous Your service is absolutely disgusting - I have submitted all the requested documents and got the approval and signed and approved the mandate for the debit of the loan - when it came time for you to pay the loan into my account, you started requesting for a copy of my ID that was under my married name - even though I am divorced and have reverted back to using my ****en name telling that my ID is expired! What nonsense is this????????? Absolutely disgusting service and just looking for an excuse not to pay the loan. I will not recommend Old Mutual to anyone.
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Old Mutual's replyOfficial
02 Jan 2025, 16:47Good day Elly
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply02 Jan 2025, 16:47
Official
Good day Elly
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management