AR
Angilque R
1 reviews | Active since Nov 2016
04 Sept 2025, 14:43
Not keeping up their Agreement
I am not sure what's happening at Old Mutual, but for the past few months I have to keep on reminding them about my Debit Order for my Funeral Policy I have. The thing is this if I need to claim God forbid, they probably will not pay my claim which is entirely because of their negligence.
Regards,
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Old Mutual's replyOfficial
04 Sept 2025, 15:02Good day Angilque R, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply04 Sept 2025, 15:02
Official
Good day Angilque R, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management