Not keeping to timeframe of 48 hours

Dear Old Mutual,

This will most probably be the last time I’m doing business with you as I have informed my broker to cancel all my policies with you and look for a different insurer.

I have logged a final expenses claim on Wednesday the 21st of April 2021 and to date the claim has not been paid out, even though the 48 hour promise by your company for final expenses. I have now come to realise that this is purely just a myth and that you will never keep to this promise.

My late father was buried on Saturday and I had to go and borrow money from individuals who I now have to pay interest due to your incompetence of not keeping up to your promise.

I called this morning to establish when this claim will finally be processed and the guy I spoke to could not give me any information besides that he will escalate. I requested to speak to a supervisor/manager to give me some more information or surety but this could not be done as they were all out of office. Clearly someone at your company has very nice working conditions and clearly to me, you do not need me as a client.

I am very disgusted in the way you treat your clients and even your own staff as very poor reviews an reservations about how you do business especially when it comes to Greenlight contracts. I will make sure that none of my family or friends does business with you as they may experience the same port service I have been experiencing.

You are pathetic.

A very disgruntled soon to be ex-client.