AW
Astrid W

1 reviews | Active since Apr 2010

02 Sept 2016, 11:31

Not interested in being helpful, and making cumbersome rules.

<p>I want to get my OM dividends paid into the bank account I transact on, that my salary gets paid into, that SARS knows about (and pays tax refunds into) but I get stonewalled. 'OM does not pay into third party accounts.'</p> <p> </p> <p>I already went through this whole process with them quite recently, and amazingly enough they discovered they actually could pay into a different account, but now it's back to the same nonsense. Unprofessional, unhelpful, uninterested, useless. And then they're amazed when I give them a bad rating in a survey, LOL!</p>

0
Replies (3)
Old Mutual
Old Mutual's reply02 Sept 2016, 11:50
Official

Dear advw

Thank you for bringing this to our attention. We will investigate and contact you within the next 2 hours.

Kind regards

Coleen Aanhuizen

Complaints Management

Old Mutual
Old Mutual's reply06 Sept 2016, 10:58
Official

Dear Astrid

I refer to our telephone conversation this morning. I received confirmation from Link Market Services that they responded to you on 5 September 2016.

I am pleased to hear that this matter has been resolved.

Kind regards

AW
Astrid W's update06 Sept 2016, 14:37
Reviewer Update

Link Market Services contacted me and have agreed to make the necessary changes to enable the payments to be done into the account as I requested. Thank you very much.