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1 reviews | Active since Sept 2016

21 Nov 2018, 08:02

Not honouring the promise

Monday the 19th NOVEMBER I wrote in this platform for the bad experience i received from Old Mutual. They called me very same day Monday the 19th apologising and promising to do a refund. Tuesday the 20th i received an SMS saying that my refund has been processed and sent for authorisation for 4 policies ( 345SB ********** 1 AMOUNTS R359.34 ; 345SB ********** 5 AMOUNTS R194.25; 345SB ********** 7 AMOUNTS R186.56 AND 345SB ********** 3 AMOUNTS R178.50 WHICH ALL AMOUNTING TO R916.65. They deduct this money for the 4 policies from my bank account and my payslip (persal). This happened for a period of 3 months ( AUGUST, SEPTEMBER AND OCTOBER). OLD MUTUAL IS OWING ME R2749.95 FOR THE PERIOD OF 3 MONTHS. ALL THE REQUESTED DOCUMENTS WERE SENT TO THEM. THIS MORNING THE 21st NOVEMBER I RECEIVED PAYMENTS for 3 POLICIES PAYMENT NOTIFICATION (REFUND FROM OLD MUTUAL) FOR 3 POLICIES ( 345SB ********** 3 AMOUNTS R178.50 ; 345SB ********** 7 AMOUNTS R186.56; 345SB ********** 1 AMOUNTS R359.34 ) FOR 1 MONTH AND IN SHORT WITH 1 POLICY. OLD MUTUAL IS OWING ME FOR 4 POLICIES FOR 3 MONTHS. THEY MUST NOT FOOL ME THESE INSURANCE COMPANIES THEY TAKE OUR MONIES **********LY AND WHEN THEY ARE TOLD TO RETURN BACK ITS DIFFICULT TO RETURN IT. I WANT MY MONEY TODAY AS I WANT TO USE IT FOR BLACK FRIDAY. ALSO YOU HARDLY GET HOLD OF THEM IN THEIR CONTACT NUMBERS. I WANT MY MONEY BACK IN MY BANK ACCOUNT R2027.55 TODAY.

0
Replies (2)
Old Mutual
Old Mutual's reply21 Nov 2018, 10:45
Official
Dear Vuyisa 

We received your review of 21 November 2018. 

We are sorry to hear about your service experience. We are investigating this matter and will contact you to resolve. 

Kind regards

Coleen Aanhuizen 
Complaints Management 
's update03 Dec 2018, 12:48
Reviewer Update
Old Mutual is still owing me my refunds. On the below policies: 345SB ********** 1 amount R359.34; 345SB ********** 5 amount R194.25; 345SB ********** 7 amount R186.56 AND 345SB ********** 3 amount R178.50. All add up to R916.65 for a month. This deduction happens for 3 months (August, September and October). The total refund i am expecting from Old Mutual based on the 4 policies for a period of 3 months is R2749.95. This is taken from my persal and my bank account. On the 21st November 2018 i received 3 payments of the below policies: 345SB ********** 7 amount R186.56 345SB ********** 1 amount R359.34 345SB ********** 3 amount R178.50. Total refunded = R724.40 And this one policy 345SB ********** 5 amont R194.25 was not refunded.!!!! On the 27th November 2018 i received payments as below: 345SB ********** 1 amount R359.34 345SB ********** 7 amount R186.56 345SB ********** 3 amount R178.50 And R388.50 which i do no know which policy is it. All add up to R1112.90 Adding the refunds done by Old Mutual is R1837.30 THERE IS A SHORT PAYMENT OF R912.65 The total refund i am expecting from Old Mutual based on the 4 policies for a period of 3 months is R2749.95. I NEED MY REFUND (912.65) AS IN YESTERDAY BEFORE TAKING THIS MATTER FURTHER