Not honouring the promise

I noticed that Old Mutual is deducting 4 policies (345SB ********** 1 amount R359.34; 345SB ********** 5 amount R194.25; 345SB ********** 7 amount R186.56; 345SB ********** 3 amount R178.50) All 4 policies amounting R916.65 per month and for 3 months its R2749.95. This is deducted from my bank account and my salary (persal) and this is happening for 3 months ( August, September and October). I went to Old Mutual offices in Krugersdorp and they scanned and email my documents to their Head Office. I kept on receiving smses from OM saying to complete my request i must fax or email my documents ********** of which i did. After a week i received anothe sms saying to complete my request i must visit my nearest OM branch with my bank statement as they are un able to access emails. I did go to the branch they scanned my documents to their head office. Again last friday i received another sms saying to complete my request i need to submit my bankstatements to my nearest OM branch. I did and i requested them to call the group schemes division and i was on the call for almost 30 minutes without being helped. i AM SICK AND TIRED OF THEIR 10 DAYS TURNAROUND TIMES AS ITS A FULL MONTH NOW. I NEED MY REFUND ASAP