Not happy with the service. -

I have received a bad service from this company , i have asked the team to terminate my policy with the policy that i have with them , This is issue has been on going from the 9th of February 2022 which they requested for signed letter.

On the 1ts of March 2022 i have sent the requested document and they advised it will take 7 working days to resolve the issue.. 18 days later i have not received any feedback . If the company think they will delay this process for me to pay the debit order at the end of the month, they must think again. It is my right to cancel as I'm the owner of it and its my money. I there require this request to be terminated with immediate effect . They are eager to call on clients but they are doing the same when resolving our issues.| From: | Shongile Bayana [***] | | To: | Customer Service Centre [***] | | Sent: | Tuesday, March 01, 2022 7:26PM | | Subject: | Re: Policy number :*** - cancellations - Old Mutual Enquiry--CCCPC***2-- | | Attachments: | 66 progress road.pdf |

This is proof of one of the emails that i have been sending to them.