Not happy with Old Mutual

Good day

Couple of months back i complained about Old Mutual for deducting my account three days prior to the date we had agreed they were going to debit. Not sure what they did to my policy when they were supposedly correcting my debit date.

When i took the policy with Old Mutual the agreement was for them to deduct every month, i have noticed my my policy status has been set to paid up not sure what that means as far as i know you should have debited every month as per our agreement the debit order went out last night how do you still deduct after the policy status is paid up?

Am not sure how does one get help because trying to call the call center is a nightmare you are on hold forever even when someone answers the phone you get transferred all over the show.

Am frustrated and no longer interested in doing business with such a company this is unacceptable.

Regards, L