ML
Morula L
1 reviews | Active since Jan 2025
20 Jan 2025, 14:48
Not happy Old Mutual is addressing my matter of Reference CET***8
On the 27/11/2024 I asked Old Mutual with the Reference CET***8 to cancel certain policies on my portfolio and leave or retain others but they cancelled all policies. They do not want to take responsibility and reinstate cancelled policies according to my formal letter to them. I have done all they want by every week they request me to complete new forms. It is not my mistake they cancelled all policies but theirs, but they deal with this matter as if it is my mistake. I have not been helped.
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Old Mutual's replyOfficial
20 Jan 2025, 14:59Good day Morula,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply20 Jan 2025, 14:59
Official
Good day Morula,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management