WN
Wongalethu N
1 reviews | Active since May 2020
17 Mar 2021, 10:36
Not happy at all
Old Mutual just suddenly 1 of my 2 policies has lapsed. No communication to advise me of such. Both policies went of my bank account on debit order on my payday every month and out of the blue, one has lapsed. I've sent numerus emails to Old Mutual (***) and all I was told is that it has lapsed, no reason for that. I've been trying to call the call center and I'm not winning because I'm being transferred from one Agent to the next and no answer to my query after waiting to get through to an Agent for more than 30 mins. 1 star is a huge achievement because to me it should be just a minus star.
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Replies (2)
Old Mutual's replyOfficial
17 Mar 2021, 10:53Dear Wongalethu N
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Old Mutual Complaints Management
Old Mutual's reply17 Mar 2021, 10:53
Official
Dear Wongalethu N
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Old Mutual Complaints Management
WN
Wongalethu N's updateReviewer Update
17 Mar 2021, 11:14I've heard that before, just worried if I lose my loved one's because of the policy you lapsed, how am I going to bury them.
WN
Wongalethu N's update17 Mar 2021, 11:14
Reviewer Update
I've heard that before, just worried if I lose my loved one's because of the policy you lapsed, how am I going to bury them.