Not happy

I am not sure about how Old Mutual runs things.

I have been trying to get a hold of someone to assist with my pension fund claim. After days of trying to call and being out on hold. I finally got a hold of someone yesterday.

She also put me on hold and told me RTO has been approved but she doesn’t understand why my claim is not paid out. She said she would call me back after she has communicated with her manager.

She has not come back to me and please understand that everytime you call them you are put on hold until your call cuts.

Emails are not being rep**** to and please understand prior to me getting the information of my new fund they were the ones calling me requesting information. Now that they have to pay they are missing