NOT HAPPY!!!!!

So disappointed on Old mutual Sasolburg. My mom visited the branch to surrender one of her investment in the begging of October month and the consultant promised that the money will be deposited in her account within 7 working days and the period she calculate passed and no money was deposited.Two weeks ago she went again to hear what actual went wrong as the lady said everything is processed, only to find not all her papers were not processed and signed.She had to start afresh with the application and the process.Again the consultant who helped her told her about the 7 working days again.<br> <br> but then now the it's 12days still no money deposited. Earlier this morning i tried to call the consultant she told me that she will check for me what went wrong and come back to me.but then 03:30pm i had to call again and now she's telling me that the system has been off-line since morning..really this doesn't make sense.