Not good enough Old Mut

On 4 February 2015 I filled in the necessary forms for the payment of a policy at the Old Mutual's branch in Brooklyn Bridge, Pretoria. The Old Mutual financial adviser, Mr Andre Marx, informed me the money would be paid into my account within 3 working days. When this did not happen I phoned Mr Marx to be assured the matter was in process. (How many times did he tell me that over the following days.) By 18 February I SMSed my growing concern and he rep**** that he had followed up the matter which \was still in process". He also gave me Old Mutual's Call Centre number and the policy's contract number. Surprise. I called the centre and was informed that the forms I had filled in had been faxed only on 12 February 2015 and that I should wait a further 8 working days for the payout. What took you so long to send the fax Mr Marx"