ND
Novuyo D
1 reviews | Active since Aug 2020
03 Aug 2020, 10:35
not good at all
Very quick to take your money but not good in paying out l have been going to the branch two days in a row and they keep saying their system is offline. What is exasperating is that on the second day is l initially asked if the system was operational when l walked in , they said yes when l entered they said its not working. The online platform is not working but suprisingly they are efficient at debiting my account every month.And quick to notify if payment has been missed
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Replies (2)
Old Mutual's replyOfficial
03 Aug 2020, 11:36Dear Novuyo Dlomo
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Kareemah Sulayman
Old Mutual Complaints management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Kareemah Sulayman
Old Mutual Complaints management
Old Mutual's reply03 Aug 2020, 11:36
Official
Dear Novuyo Dlomo
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Kareemah Sulayman
Old Mutual Complaints management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Kareemah Sulayman
Old Mutual Complaints management
ND
Novuyo D's updateReviewer Update
03 Aug 2020, 15:05I am in the branch right now for the second time today, they called to say their system is up and running, only to be told again on arrival that it is not working. I m highly disappointed at such service and will not be using this company again.
ND
Novuyo D's update03 Aug 2020, 15:05
Reviewer Update
I am in the branch right now for the second time today, they called to say their system is up and running, only to be told again on arrival that it is not working. I m highly disappointed at such service and will not be using this company again.