Not giving correct information over the phone.

Good day,um a loyal client of old mutual and the service I received this afternoon from one of the call centre agents was pathetic.You can't tell me the waiting of a claim takes up to 9days and it states in my contract 48hours.Old mutual you need to give this agent proper training.I'm unhappy about the service I received today.I'm asking questions then he wants to tell me what I need to do when I have a reference number.I ask him can I speak to his manager then he told me I cannot,then I asked him to talk to his floor supervisor who is Thobele Mblalose.Thanks Thobele for your feedback.Old Mutual in Lady GreyvStreet Paarl is on Tops.Thanks Tammy for your service I received.I want Old Mutual to know I will cancel all my existing policies and I will go to Sanlam and that's all thanks to Mbasa Ngese.When I cancel my policies I want all my payments a made to Old Mutual on my policies or I will take viral.Thanks Shafaat Moerat ***