Not fully refunded

Item: Old Mutual
Rating: 1
Author: Simphiwe B

After numeral attempts of resolving my issue of the money that dissapeared on my account, i would like to thank hellopeter, after my complaint the managed to pay me R 2100 out of the R 4000 that dissapeared on my account. My query is where is the remainder of R1900 . Im very dissatisfied with their service

Helpful (0)

Replies (2)

Old Mutual's replyOfficial

07 Feb 2021, 11:16

Good day Simphiwe

Thank you for your review.

We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management

Best regards,

Old Mutual's reply07 Feb 2021, 11:16

Official

Good day Simphiwe

Thank you for your review.

We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management

Best regards,

Old Mutual's replyOfficial

10 Feb 2021, 10:39

Good day Simphiwe

The MA team have attempted on numerous occasions to contact you with no success. They e-mailed you to advise of the suitable time to contact you during working hours. Due to no contractibility this matter shall be closed on our side up until such time your respond to their e-mail.

Kind regards

Customer Complaints Management

Best regards,

Old Mutual's reply10 Feb 2021, 10:39

Official

Best regards,

Not fully refunded

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