PL
Pita L
1 reviews | Active since May 2017
12 May 2025, 12:10
NOT for retirement annuity unless you don't need the money
All website contact numbers reach same call centre, sometimes taking input sometimes not w.r.t. telephone prompts. queuing # jumps from eg. 5 to 8 then 6 etc... Trustees taking 12 months to finalise retirement annuity claim!! all competitors finalised estate matters in 6 months. Hugely frustrating, inefficient and not recommendable at all.
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Old Mutual's replyOfficial
12 May 2025, 12:19Good day Pita,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply12 May 2025, 12:19
Official
Good day Pita,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management