Not even the Goverment so bad as Old Mutual

I did an claim from them in July my policy date after 37 years was finish on the 31 of July. First I struggle with them to payout the full amount to me because they said I can just get an 1/3 and rest must be reinvest...after I did this now it's an tax Directive my tax number is wrong or deactivate..after struggle to get appointment at Sars and they said there is nothing wrong and my tax number is active..I send them proof now after 3 weeks again calling them nothing happen and is being now send somewhere to hear what is problem..