CM
Craig M
1 reviews | Active since Dec 2022
07 Nov 2025, 03:57
Not doing as they advertised
Good day I'm struggling to get my cash back on my funeral cover. I received a sms more than 2months back. In the sms it said the money will be paid with in 2 months but still nothing. I went to branch and I was told that there is nothing on system and I was told that I must wait till end of November and come back to the branch if nothing has been paid in yet.
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Old Mutual's replyOfficial
07 Nov 2025, 06:55Good day Craig M,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply07 Nov 2025, 06:55
Official
Good day Craig M,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management