Not customer-centric at all and do not try to help!

I am trying to change my bank account details and address for dividend payouts. The "customer care" department, I am absolutely convinced, is trying their level best to be as difficult as they can be. I have been asked to take "a selfie" showing both sides of my ID card (of course this is impossible). I have now sent I don't know how many selfies showing my ID card and I can zoom in and see the text on the card, but I am constantly told that the ID is blurry and cannot be read. Of course, being a selfie, the text will be mirror-image. This is one of the most ridiculous things being asked from a corporate and has obviously not been well thought out!