BB
Branko B
1 reviews | Active since Dec 2017
04 May 2022, 13:16
Not approved debit order.
You have debited my account despite the fact that I have canceled insurance with you and you have confirmed to me via email that insurance have been canceled. Please refund the money as well as associated expenses.
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
04 May 2022, 13:19Good day Branko
We received you review of 4 May 2022.
We apologise for your service experience. We will investigate this matter an may contact you should we require any additional information. Thank you for bringing this to our attention.
Kind regards
Bilqees Carelse
Old Mutual Customer Complaints
We received you review of 4 May 2022.
We apologise for your service experience. We will investigate this matter an may contact you should we require any additional information. Thank you for bringing this to our attention.
Kind regards
Bilqees Carelse
Old Mutual Customer Complaints
Best regards,
Old Mutual's reply04 May 2022, 13:19
Official
Good day Branko
We received you review of 4 May 2022.
We apologise for your service experience. We will investigate this matter an may contact you should we require any additional information. Thank you for bringing this to our attention.
Kind regards
Bilqees Carelse
Old Mutual Customer Complaints
We received you review of 4 May 2022.
We apologise for your service experience. We will investigate this matter an may contact you should we require any additional information. Thank you for bringing this to our attention.
Kind regards
Bilqees Carelse
Old Mutual Customer Complaints
Best regards,
BB
Branko B's updateReviewer Update
04 May 2022, 14:00thank you
BB
Branko B's update04 May 2022, 14:00
Reviewer Update
thank you
Old Mutual's replyOfficial
04 May 2022, 17:52Good day Branko
We note that the complaints assessor responded to you. If you not able to reverse the payment at the bank, we are able refund the premium after the 20 day clearance period. Kindly reply to the e-mail that was sent to you this afternoon.
Kind regards
Old Mutual Customer Complaints
We note that the complaints assessor responded to you. If you not able to reverse the payment at the bank, we are able refund the premium after the 20 day clearance period. Kindly reply to the e-mail that was sent to you this afternoon.
Kind regards
Old Mutual Customer Complaints
Best regards,
Old Mutual's reply04 May 2022, 17:52
Official
Good day Branko
We note that the complaints assessor responded to you. If you not able to reverse the payment at the bank, we are able refund the premium after the 20 day clearance period. Kindly reply to the e-mail that was sent to you this afternoon.
Kind regards
Old Mutual Customer Complaints
We note that the complaints assessor responded to you. If you not able to reverse the payment at the bank, we are able refund the premium after the 20 day clearance period. Kindly reply to the e-mail that was sent to you this afternoon.
Kind regards
Old Mutual Customer Complaints
Best regards,