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pbezuidenhout P

1 reviews | Active since Aug 2017

13 Jul 2018, 15:21

Not A Single Message On All Platforms. You Wont Win Me Over As A Client Anytime Soon.

Is it custom for Old Mutual to not answer queries etc. Don't answer the phones they don't answer e-mails and they post a lot of ******* on social media but they don't answer the messages there either. All I need is information regarding my belated father on hes policies. But this seems to be to big of a task. Trust me Old Mutual after this week trying to get hold of you, you will not win me as a client anytime soon.

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Replies (4)
Old Mutual
Old Mutual's reply13 Jul 2018, 16:33
Official

Thank you for lodging the matter. We really sorry for the poor service you experienced. We tried calling you but your number just rang. We will sent you an email to which you can respond confirming when we can try calling again.

Kind regards

KareemahSulayman

Old Mutual Complaints Management

pP
pbezuidenhout P's update15 Jul 2018, 22:07
Reviewer Update
Still no email as promised.
Old Mutual
Old Mutual's reply16 Jul 2018, 16:55
Official

I confirm the email sent on 13 July 2018 was sent to this email address *** We've just tried calling you again and could not get hold of you. Please reply to the email sent confirming how we can help you.

Kind regards

KareemahSulayman

Old Mutual Complaints Management

Old Mutual
Old Mutual's reply17 Jul 2018, 13:37
Official

Thank you for replying to our email. You've requested we help Mrs Richards and confirmed that she will forward us a request. As soon as she does, we will gladly assist her.

Kind regards

Kareemah Sulayman

Old Mutual Complaints Management