Not a professional service at all.

I have been waiting for a month and a half for old mutual to submit my documents to sars. For a professional financial company i cannot understand how they cannot get this right. They have filled the paperwork in wrong twice now and only submitted again on tuesday. All they say is we are sorry and then the complaint gets swept under the carpet. I filed the complaint again with their senior section of complaints and then that appears to be swept under the carpet to. It feels like anyone you speak to covers it up for the next person. Maby this needs a media investigation.