Not a complaint, Just assist as promised

Hi

Can Old Mutual assist us in resolving a claim that was submitted for processing back in July 2020 when my dad passed on? My mother had to borrow money from her siblings to bury her husband. Old mutual doesn't want t to engage us on email nor call her to ensure she has submitted all relevant documents.

They say the money was reversed cause she failed to submit a clear bank statement, which I have assisted her with on several occasions.

We urge Old Mutual to assist as it should contractually as per policy my mother has with them.

Regards