Nonpayment of the policy number ***.

Hello to everyone. I wish to share my disappointing experience with old mutual. Yhoo haay sana. I took a policy foy my unclethat was deducting from my payslip, in July whenmy dependent got sick I asked my adviser to check my covers and the policy was active. A week later I went to claim, they said it lapsed. How , why I did not get a notification if that was true. They said I exceeded my 15% from persal but at the time I took the policy my advisortold me that the policy is going to deduct from persal.

This old mutual does not want to pay my claim. I am so frustrated by their lies that it was a system error , whose fault is it. Yhooo hayini

If it exceeded they were supposed to tell at application stage.They also said they receive once off premium of 1548 and they devided into 4. What i do not understand is that how did they deduct it where as I exceeded.

Can anyone help me . I want my money. My policy number is ***. It deducted R387.