Non Responsiveness from Old Mutual

Good Day Old Mutual, apologies for coming to this forum again, however it seems if i dont log my request here i do not receive feedback. I have sent various emails last week for an update, i have not received any. I have also forwarded an Afidavit however have not received confirmation that this has been relayed to Trustees. Please can we get a guestimate of when we will receive decision on this claim as it was confirmed via email early last week that we have now met all requirements. How long will it take for trustees to make a decision. We are unfortunately in a position where houses are without food thus we need to please expedite if at all possible. We are simply not in a position to wait much longer. Video evidence and Whatsapp messages can be provided as proof, the situation is getting dire.