Non responsive to assistance request

Old mutual is happy to sign new up clients. However not helpful in existing policy options.

Then ignores prior support tickets and tells me that I have to make payments that I requested to be suspended or policy terminated.

From: Kobus Scheltema <***> Sent: Thursday, February 3, 2022 8:42 AM To: *** Subject: Re: policy & cancel policy - Reference number: CEA*** - Reference number: CEA*** ***

Get Outlook for iOS From: *** <***> Sent: Thursday, February 3, 2022 8:40 AM To: *** Subject: RE: policy & cancel policy - Reference number: CEA*** - Reference number: CEA*** Good day

Thank you for your request. Your reference number is CEA***

Kindly provide your ID number to further assist you

Kind regards Old Mutual Customer Service Old Mutual Life Assurance Company (South Africa) Limited, Registration Number ***. A licensed FSP and life insurer. www.oldmutual.co.za f. facebook.com/OldMutualSA t. OldMutualSA

From: *** Sent: 02/02/2022 15:16:35 To: ***; Cc: Subject: RE: policy & cancel policy - Reference number: CEA***

Sent: 2022/02/02 17:16:35 From: "Kobus Scheltema" <***> To: "***" <***> CC: Subject: RE: policy & cancel policy - Reference number: CEA*** You don't often get email from ***. Learn why this is important This email originates from an external source. Stop and think before you click! Hi. I should now two policies. I need to pause / cancel the debit order into the active policy due to unemployment. Kind Regardas Kobus Scheltema From: *** Sent: 02 February 2022 14:56 To: *** Subject: policy & cancel policy - Reference number: CEA*** Good day Thank you for your request. Your reference number is CEA*** Kindly provide a brief description of your request to further assist you

Kind regards Old Mutual Customer Service Old Mutual Life Assurance Company (South Africa) Limited, Registration Number ***. A licensed FSP and life insurer. www.oldmutual.co.za f. facebook.com/OldMutualSA t. OldMutualSA

From: *** Sent: 02/02/2022 10:53:28 To: ***; Cc: Subject: policy & cancel policy

Sent: 2022/02/02 12:53:28 From: "Kobus Scheltema" <***> To: "***" <***> CC: Subject: policy & cancel policy You don't often get email from ***. Learn why this is important This email originates from an external source. Stop and think before you click!

Hi WhatsApp is not working. My Id is (removed for Hello Peter). Looking forward to get assistance. Regards Kobus Scheltema