mG
mataphelo G
1 reviews | Active since Feb 2015
07 Nov 2015, 11:35
non processing of claim
on the 25 October 2015 I cancelled investment then i was told to submit bank statement which i did then nothing.on the 2/11/2015 i inuired at vangate old mutual then i was told i will gwt my money on the 4/11/2015 but nothing hapened until i went to khayelitsha branch where i was told they cant see my bank statement.why didnt they call me to inform me of that?is that how they treat customers? now i must wait for another 15 days to get the same response?
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Old Mutual's replyOfficial
07 Nov 2015, 12:23Hello nhanha102,
Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.
Kind regards
Brent Sellidon
Complaints Management
Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.
Kind regards
Brent Sellidon
Complaints Management
Old Mutual's reply07 Nov 2015, 12:23
Official
Hello nhanha102,
Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.
Kind regards
Brent Sellidon
Complaints Management
Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.
Kind regards
Brent Sellidon
Complaints Management