Non Payout of Policy as Maturity Date

*** Old Mutual Not Responding after my policy matured after many years. *** My policy matured at the end of November 2024. I sent Old Mutual a reminder in October by email that my policy was maturing shortly. They asked me for the banking details and necessary documentation which I provided. They said the relevant department would contact me directly which they never did. I contacted Old Mutual via the 0860 help line. After getting through to an operator, I was kept on the phone for over a half an hour, at my cost and eventually terminated the call as nobody came back to me after taking my query. The reference No. is CCCNM***4. I think Old Mutual's treatment of me is a disgrace after contributing to my policy for over 20 years, they are with holding the payout and now I have to beg for my money. The decent thing would have been for them to contact me as a courtesy at the policy maturity date, thank me for my loyalty and make the payment to me asap. I am very disappointed with Old Mutual and expected better customer service form the,.