sR
simone R

1 reviews | Active since Sept 2014

02 Nov 2015, 14:03

Non Payout

April 2015 a claim was send through to old mutual. For this 6 months I have been getting the run around that they busy investigating the case. I also gave my full assistance with there requests.<br> In September I gave a full report why the policy was needed. in October Willem Coetzee told me that they will seeing the financial adviser with regards to the policy.<br> when i spoke to Willem he told me that old mutual wont be paying out the claim, and they also feel the signatures is not the same.It is with utter disgrace that the underwriters allowed the policy to be approved seeing the signatures are not the same according to them .Take our money being in a interested bearing account to decline a policy after eating our money for two year.<br> Death is an uncertain occurrence. How could I be possibly at fault when the policy is increased and the the life covered is deceased a short while after and Old Mutual decides not to pay out.<br> I have never been so humiliated in my life, it paid the morning of my cousins funeral. We had to borrow money for the funeral of which some is still outstanding.<br> Nothing was wrong when the medicals was done but the time of payout Old Mutual finds a problem.

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Replies (1)
Old Mutual
Old Mutual's reply02 Nov 2015, 14:09
Official
Hello Fabriziophene,

I am sorry to hear about the service you have experienced. We will investigate the matter and contact you directly to resolve.

Kind regards
Christian Cloete
Complaints Management

Best regards,