Non -Payment of salary for a Pensioner

February this year we requested that the payment date be changed to the 25th of every month,We first went to Guguletu branch requesting this change - end of Feb this change was not done either was it done the following month. We then were told we need to go to the head office,in Pinelands and we were assisted by Xoliswa who advised that it will be changed - came the 25th - the change was not made effective. We went again and now on the 13th August and requested for the change again they advised that that salary will reflect on the 25th August - came 25th August again no salary we waited until the 31 and even that salary was not received. We eventually went into the branch on the 3rd September at about 1 pm and were told we need to contact the call centre the call centre dropped the calls 3 times- eventually we spoke to the Manger who claimed to the Client Services Manager Fadiel he understood what had happened and sent a email to Max Income department to reverse the transaction and back date the salary. He advised that he would call us the Monday of the 07/09. I asked for a business card - he wrote his name on a piece of paper Today is the 15/09 and guess what no call from him.